Analysing the customer satisfaction of microfinance instituition using servqual method

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DS1319.pdf (3.89 MB)
Date
2024-05
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Publisher
Indian Institute of Technology (Indian School of Mines) Dhanbad
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Description
Keywords
Microfinance institutions (MFIs), SERVQUAL framework, Practical recommendations, DIST, DS1319, MS
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http://hdl.handle.net/123456789/3659
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Mrinalini Pandey