A customer loyalty framework for independent mid-market hotel sector of Jharkhand, India

Jana, Abhisek2017-11-222017-11-222017-03http://hdl.handle.net/123456789/900enHotel industry in IndiaFinancial controlThree dimensional approach of loyaltySwitching costsService quality measurementsMSPh.DA customer loyalty framework for independent mid-market hotel sector of Jharkhand, IndiaThesis